Our Leadership Team

David Volosov is the President of Salisbury House, Inc. and its subsidiaries.  David has experience and expertise in a variety of human services operations.

David joined Salisbury House in 2010 as the Assistant General Counsel. Since 2010, David has taken on additional roles, culminating in his appointment to President in early 2016. David’s current responsibilities include leading the strategic planning process with each of the operating entities served by Salisbury House. David works closely with each of the CEOs and Vice Presidents of Salisbury House’s subsidiaries to grow, develop, and further their missions. David supervises the Human Resources, Employee Benefits, Facilities Management, Quality & Learning, and Marketing departments.

David has a Juris Doctor degree from George Washington University Law School and a Bachelor of Science degree in Accounting and Business Administration from the University of Maryland. David’s volunteer work includes being an active member of the board of directors of Sulam, a not-for-profit school that provides education and therapeutic services to Jewish children with learning differences, and being an active member of the board of directors of the Berman Hebrew Academy, the largest Modern-Orthodox Jewish day school in the Washington, DC area.

In his spare time, David spends time with his wife and three children, rooting for the Baltimore Ravens and Orioles, and cooking.


To view the press release about David Volosov’s recent promotion to President click here.

Paul Volosov founded New Story to help children with serious and/or complex challenges live high-quality lives.  New Story’s primary goal is to help children and their families overcome obstacles and live a fulfilled and meaningful life, regardless of any and all challenges.  Paul strongly believes that New Story’s success stems from following the basics – consistently doing the right thing, always offering a helping hand and continuously putting others first.

Paul received his master’s degree in human development from the University of Maryland in 1972 and his Ph.D. in school psychology from Temple University in 1976.

After being certified as a school psychologist and as a licensed psychologist, Paul founded Growth Horizons, Inc. in 1979; Salisbury Behavioral Health, Inc. and Milestones Achievement Centers of America in 1997; and Criticare, Inc. in 2007.  Each of these companies supports people with serious and complex challenges and helps them take responsibility for themselves and others so that all can live satisfying and contributing lives.
Paul is an active member of the board of directors for The Associated Jewish Federation of Baltimore, The National Society for Hebrew Day schools and many other religious institutions.
The most rewarding aspect of working at New Story for Paul is being able to see the impossible happen every day.

When he has free time, Paul enjoys spending time with his own family and playing with his many grandchildren.

“I am convinced that everyone can achieve a high-quality life regardless of the challenges faced.  I believe that every day is a new day with the opportunity to improve and to create a new story.  I write a new story for myself every time I help someone else write a new story.”

-Paul Volosov

To view the press release about Paul Volosov’s recent position change from President to Chairman of the Board and CFO click here.


Kimberly has 22 years of experience in Clinical administration, executive leadership, and a background in working with children, adults, and families. She started with the company in 2005 as VP for the Northeast region of Salisbury Behavioral Health, Inc. She received her BA in Psychology and MA in Organizational Psychology, and MS in Counseling Psychology, CPRP (certified psychiatric rehabilitation practitioner). She attended Cedar Crest College, Fairleigh Dickinson University, and Chestnut Hill College. She was promoted to CEO of SBH in 2009, and New story and New story of Ohio in Fall of 2012, and has since gone on to become the Vice President of Development of Salisbury House and all its subsidiaries and affiliates.

In Kim’s free time, she is a member in a variety of advocacy and advisory organizations. She also enjoys reading, working out, and spending time with friends and family.

“I feel rewarded when I hear the success stories from the individuals we work with. Whether it is an adult who is able to live independently after many years in a highly structured placement, a group home child developing the skills to be able to transition to independent living, or a student who is able to return to his or her home district. The fact that our services have improved the lives of so many individuals over the years is what keeps me energized. I love being part of an agency that is continually striving to grow and improve.  We are not perfect, and as humans, we can make mistakes.  However we view these times as an opportunity to learn, improve, and develop into something better and stronger.  Only people who think they are perfect will never look at themselves and will stay stagnant.” – Kimberly Benner.

As Chief Information Officer for Salisbury Management, Shaun provides technology vision and leadership in the continued development and implementation of the information technology within the Company.  Shaun leads the Company in planning and implementing information systems to support both clinical and business operations and achieve more effective and cost beneficial IT operations.

Shaun honed his expertise as Chief Technology Officer and then Chief Operating Officer at Regent Education, where he led the product development, delivery, support and IT operations teams. In this role, he was responsible for the design, development and delivery of enterprise software products that have since become industry leaders. The processes implemented by Shaun and his team delivered immediate, measurable improvements to client retention, new product delivery and business growth.

Shaun holds patents for his work on cloud-based and mission-critical software products. As an experienced Consultant and Executive IT Advisor, he’s also delivered a range of cloud and other technology solutions to prominent global organizations, including Black & Decker, Johns Hopkins University, Merck, Legg Mason and the World Wildlife Fund among others.

Shaun has a BS, Information Systems Management from the University of Maryland.

Michelle Smith is the Director of Human Resources with focus on the areas of human resources, compliance, and administrative process. Michelle has over 17 years of experience in human resources. She has served in both generalist and management roles, providing support for companies in the social services industry with up to 1,600 employees.

Michelle joined Salisbury Management in 2003. Her primary responsibilities include the oversight of various human resource and administrative related functions. She advises on day-to-day aspects related to human resources including recruiting, selection, performance management, employee relations, labor law compliance, policy and procedure development, and employee discipline. She works closely with regional support staff to develop and implement administrative processes throughout all of Salisbury Management’s companies. In addition, Michelle serves as Compliance Officer and plays a key role in ensuring compliance with all federal, state, and local laws governing operations.

Michelle recognizes that companies are constantly dealing with human resources issues that create unknown challenges. These issues require versatility and the readiness to handle almost anything at a moment’s notice to be successful.  “Our employees are our greatest resource.  We employ the most competent, dynamic, intelligent, and caring people who are driven and passionate about working with individuals with unique needs.  Developing their talents in a supportive environment that encourages creativity is key.  The social services and education fields present distinct challenges in recruiting and retaining employees, safety of clients and staff, and monitoring performance and competency.  Implementing successful systems requires a strong understanding of our organization, our client’s needs, and the goals that our employees want to achieve.  It requires the skills to handle complex issues with multiple variables including management, employee sensitivity, legal implications and assessment of the future impact of whatever decisions are reached.”

“Michelle has a Bachelor of Science degree in Human Resource Management from King’s College and certification as Senior Professional in Human Resources (SPHR).

NY Business Portrait for Salisbury

Amanda Faneck is the Director of Marketing for Salisbury Management, Inc. Amanda joined Salisbury Management in 2013. With over eight years of marketing experience in hospitality and human services Amanda has expertise in marketing, sales and corporate communications.

As the Director of Marketing, she is responsible for the development and implementation of all marketing initiatives, including the development of marketing practices to support all company goals and objectives. In addition to her duties in marketing, Amanda is also leading the company in areas of website development and best web practices including SEO, SEM and Google Analytics.

Amanda graduated from Chestnut Hill College with a BA in English and Communications with a concentration in Marketing. In her free time, Amanda enjoys spending time with family, teaching yoga and giving back to her community.

“I am so proud to work for a company where you truly feel you are making a difference in the lives of others. There is no greater feeling. It is an honor to be a part of a company that continually strives to advance, improve and grow.”


Bill Chupcavich is the Director of Facilities for Salisbury Management, Inc., and has 16 years of experience in facility management.  He previously held similar positions with two other social services agencies prior to his employment with Salisbury Management.

Bill joined the Salisbury Management team in 2003 as the Facilities and IS Administrator. He was promoted to the position of Director of Facilities in 2006 when he assumed the responsibility of overseeing the management of maintenance and repairs of all facilities managed by SMI.

He started his new position with a vision to turn a regionally managed maintenance system that included one maintenance person and outsourced 95% of all work into the centrally managed system that exists today that serves 5 regions and over 40 facilities. The current system features a web based work order system that averages more than 100 tickets per week, 11 maintenance technicians and 2 administration positions.

Even though his title may suggest that facilities are his primary concern, Bill realizes that the safety of all employees, students, consumers and visitors is his most important responsibility. The Facilities department is responsible for the implementation and maintenance of all building safety systems and required periodic building and building system inspections. Bill takes his role on the Risk Assessment Committee and his support to the Certified Safety Committee very seriously. He is an active member of the National Fire Protection Association Healthcare Facility section which allows him to converse with code officials and other professionals in the healthcare field to discuss building code and life safety issues that may be more prevalent to this group. Bill also commits time to OHSHA building safety trainings and ICC code study courses and is EPA lead safe certified.

“I am especially proud of my involvement in the development of standard design of our state of the art school facilities” says Bill. He feels that it is very satisfying to see students in a great learning environment enhanced by the development and implementation of special building features to meet very unique challenges not are realized in most other schools.

Bill attended Wilkes-Barre Area Career and Technical Center where he studied Electrical Construction and has an Associates of Applied Science in Business Administration from Luzerne County Community College.


Catherine Wayman, MSW, LSW, BCBA is the Director of Learning and Quality for Salisbury Management Inc. She has over 12 years of experience in the Behavioral Health field, and has expertise in Design and analysis of data collection systems, program evaluation, Applied Behavior Analysis, and implementation of continuous quality improvement measures. She was hired in 2007 as a TSS for New Story, then transitioned to be a Behavior Support Staff for York New Story school in 2009. She was then promoted to a Behavioral Consultant at Harrisburg school in 2011, and then to Director of Learning and Quality in 2013.

She attended Cairn University to receive her Bachelor of Social Work, and attended Temple University for her Master of Social Work.

In her free time, she spends time gardening, rennovating her house with her husband, and keeping her two dogs out of trouble!

“I have had the amazing opportunity to look across each of our programs over the years and witness the progress made each day by our children, adults and families. I am constantly challenged to find new and innovative ways to measure how lives are changed.”– Catherine Wayman


Barbara Collins is the Director of Employee Benefits for Salisbury Management, Inc., and has over 20 years of experience in the human resource field. She previously provided human resource support to two other human services companies prior to joining the Salisbury Management Team in 2003 as a result of an acquisition. As the Director of Benefits, she is responsible for the development and implementation of all benefit programs, including worker’s compensation administration, for all companies supported by Salisbury Management. In addition to her duties in benefits administration, Barbara is also leading the company in areas of employee safety and wellness.

Throughout her career, it has become evident to her that employees in the social service industry strive to provide the best care for others while putting their own needs aside. Barbara believes it is vital for employers to provide the tools needed to support the well-being and safety of their employees. “Providing a competitive benefits package has evolved into much more than your typical medical, dental, and vision plans,” said Barbara. “Today, employers need to invest in keeping employees physically, emotionally and psychologically well. At Salisbury Management, we have made a commitment to empower our employees to think healthy, be committed and live well.”

Barbara is motivated by the challenge to design creative benefit and compensation programs to stay current with the changing economic times. She is excited about leading the company into this new wellness driven direction and believes these programs are essential to recruiting and retaining the best and most talented employees. Barbara has a Bachelor of Science in Human Resource Management and Psychology from King’s College in Pennsylvania.


Linda has an extensive finance and healthcare background and has been with the organization since November 2007 as Treasurer, Board of Directors and Controller.

Her previous experience include SOX Consultant for Kaiser Permanente Regional HQ in Rockville, Md., (2000-2007), Honorary Consul for the Republic of Greece in Bahrain (1981-1999), Secretary, Board of Directors and Finance Manager for the Bell Helicopter dealership in Bahrain (1980-1998) and banker at American Express International Bank in Greece.

Jennifer Brooks is the Vice President of Revenue Cycle Management & Credentialing Operations for Salisbury Management, Inc. She has 19 years of experience in the field of management and operations. Her field of expertise is in healthcare, HIPPA, EMR, human resources, team managagement, negotiations and operations.

Jenn began her career as a billing specialist in March of 1998 for Trigon BCBSVA, while her husband (a member of the US Army) was stationed in North Carolina. Later while employed at Trigon she transitioned into the roll of HIPAA Privacy Officer. She was eventually promoted to Network Manager and finally Provider Contractor.

In July of 2016 Jenn took on her current role as Vice President, Revenue Cycle Management and Credentialing Operations for Salisbury Management, Inc.

In her free time Jennifer volunteers with Autism Speaks in the MD/DC/VA and surrounding areas. Serves on the the High School Boosters, and as a Team Mom to her child’s High School Sports teams.

“We are the support to the support for our clients. It is very rewarding to know that as a team we have one goal, and one vision, to provide service to our clients.”

Contact Us

Salisbury Management, Inc.
23 Walker Avenue
Baltimore, MD 21208
Tel: 410-653-0944
Tel: 800-486-6350
Fax: 410-653-2785
Email: baltimoreinfo@salisburymgt.com

Employee Self-Service Portal

Effective communication is the foundation of a successful and healthy workforce.  SMI provides a way to keep in touch with employees through providing 24/7 access to an employee resource center. Employee Self-Service Portal Login